For Parents
Here are some forms and answers to common questions for parents using our supervised contact services.
Application Form
Each parent is required to complete an application form which you can do online. You can print a form and complete it offline if you prefer.
Procedures & Services Agreement
Each parent is required to be familiar with the procedures and services agreement. It provides information on intake sessions, handovers, fees, and your responsibilities.
Intake Session
Prior to Supervised Time commencing there will be and Intake Session where the Supervisor will meet with the child/ren and the parent they live with. The duration of the visit is at the discretion of the supervisor, and can take up to 30 minutes.
The purpose on the Intake Session is so the child can become a little familiar with the Supervisor, prior to being left with her/him and Supervised Time with the other parent commencing. The parent will also have the opportunity pass on any concerns they may have with the care for the child such as food allergies, toileting etc.
During Supervised Time
All visits are conducted under the Australian Children’s Contact Services Association guidelines.
The Supervisor’s role is to facilitate and supervise the time without prejudice. The Supervisor will only intervene if the child’s safety or welfare is at risk.
A venue for the Supervised Time depends of the child/ren’s age and any specification set out in the Court Orders. We are an outreach service so use suitable and age appropriate venues such as play centres, 10 Pin Bowling, etc. Time can be also spent at the Supervised Parent's home if it is Court Ordered or an agreement is reached by the Parents.
As a general rule, most cases commence at an Indoor Play Centre or similar age appropriate venue, fairly close to where the child/ren live.
Pick-up and Drop-off
We recognise that some parents experience conflict in managing their contact arrangements. It is in the child’s best interest to minimise any distress or concerns during changeover.
We stagger the times for ‘drop off and pick up’ so parents do not run into each other.